Arcadia Yard is a U.S.-based online store specializing in premium outdoor living products — including pergolas, playhouses, greenhouses, swing sets, and hydroponic systems. We are an authorized reseller for U.S. manufacturers, and orders ship directly from the manufacturer’s warehouse within the United States. Every item we offer is selected for its quality materials, thoughtful design, and ability to enhance your outdoor space for years to come.

We're here to help! You can reach our customer service team Monday through Friday, from 9:00 AM to 5:00 PM (Arizona time) via:

• Phone Number: +1 (480) 639-0333
• Email: support@arcadiayard.com
• Address: 2250 E Glenn St, Tucson, AZ 85719

Whether you have a question about a product, your order, or anything else, we’re happy to assist you.

Our products include free standard shipping within the continental U.S. If you have questions about a specific item, feel free to reach out.

Standard delivery typically takes 10–14 business days after your order is processed. Please note that custom or made-to-order items may take longer, and shipping times may vary due to carrier delays, weather, or other unforeseen factors. We’ll send you shipping updates and tracking information once your order is in transit.

We proudly work with U.S.-based manufacturers who prioritize quality, sustainability, and expert craftsmanship. Many of our products are handcrafted or built-to-order to ensure exceptional durability and detail.

Items come with detailed instructions for DIY setup or can be assembled by local professionals. We do not offer installation services, although may be able to work with some supplier white-glove or installation services.

Yes! Several of our partner brands offer customization options such as size, finish, color, or accessories. Customization options are listed on each product page, and we’re happy to help guide you through the process.

You may request a return within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging with all tags and accessories included.

We honor manufacturer MAP (Minimum Advertised Price) policies and work closely with our partners to offer competitive pricing. If you see the same product listed elsewhere at a lower price, please let us know — we’re happy to review it.

We’re not just another online retailer. At Arcadia Yard, we thoughtfully curate heirloom-quality products that are built to last and chosen for how they make you feel. Our goal is to help you create a peaceful, joyful outdoor space that enriches your everyday life.

Absolutely. We’re here to help! Whether you have questions about materials, shipping, installation, or styling — our team is happy to walk you through the details. Visit our Contact Us page to get in touch.

Orders are processed within 1–2 business days (Monday–Friday).

To begin a return, email us at Support@ArcadiaYard.com or call (480) 639-0333 with your order number and reason for the return. We’ll provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) and prepaid shipping label.

If the return is due to a change of mind or customer preference, return shipping costs are your responsibility. However, if the item is defective, damaged, or incorrect, Arcadia Yard will cover return shipping costs.

For returns due to change of mind, a 25% restocking fee will be deducted from your refund. This also applies to any cancellations made after an item has already shipped.

Unfortunately, custom or personalized items are non-returnable and non-refundable unless they arrive damaged or defective.