Shipping Policy

Shipping Policy

Effective Date: June 7, 2025 at 11:15AM MST

1. Introduction

At Arcadia Yard ("we," "us," or "our") , we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://arcadiayard.com/.

2. Shipping Destinations

Countries We Ship To:
- United States of America (49 States)
Future Expansion:
- We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States of America):
- Standard Shipping: Free shipping
- Flat Rate Shipping: Free shipping
No Hidden Fees:
- All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
- Orders placed before 2:00 PM Mountain Standard Time (Phoenix) will begin processing the same day.
Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:
- Standard Shipping: 10-14 business days
- We currently do not offer overnight or expedited shipping online.
Notes:
- Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:
- We partner with reputable carriers to ensure your package arrives safely.
  - Domestic Carriers: DHL, USPS, UPS, FedEx
Shipment Tracking:
- All orders include tracking information, which will be provided via email once your order has shipped.
Insurance:
- Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:
- After your order has been shipped, you will receive an email containing:
  - Tracking Number
  - Carrier Name
  - Link to Track Your Package
How to Track Your Order:
- Visit the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at Support@ArcadiaYard.com or +1 (480) 639-0333.
Lost Packages:
- If your tracking information indicates that your package was delivered but you have not received it:
  - Verify the shipping address provided.
  - Check with neighbors or building management.
  - Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:
- If your package arrives damaged:
  - Take photos of the damaged packaging and items.
  - Contact us immediately at +1 (480) 639-0333 or Support@ArcadiaYard.com
  - Let us know within 48 hours of receiving.
  - If the box comes damaged upon arrival please take photos and refuse the shipment.
Resolution:
- We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:
- If any items are missing from your order:
  - Contact us within 90 days of receiving your package.
  - Provide your order number and details of the missing item(s).
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:
- Arcadia Yard does not accept returns, exchanges, or cancellations.
- There will be a 25% restocking fee applied to all orders that are canceled prior to shipment
- Please contact us as soon as possible if you have any problems with your order.
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging.
- Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
- Upon receipt of a returned item that complies with this Return Policy, Arcadia Yard will refund your payment and all shipping costs to the original account billed for the item. We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For More Information:
- Please refer to our Return and Refund Policy for detailed information.
Exceptions / non-returnable items:
- Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

11. Incorrect Address

Address Accuracy:
- Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
- If a package is returned to us due to an incorrect address:
  - We will contact you to arrange reshipment.
  - Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:
- Customer Service Email: Support@ArcadiaYard.com
- Customer Service Phone: +1 (480) 639-0333
- Company Address:
  - Arcadia Yard
  - 4539 N 22nd St; Ste N
  - Phoenix, AZ, 85016
  - United States of America
Our customer service team is available Monday to Friday, 9 AM to 5 PM MST (Phoenix).

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Arcadia Yard!

We appreciate your business and are committed to providing you with exceptional service.